We are confident you will be delighted with our products and services.
However, you’re fully protected by a 100% money-back return policy.
Here’s how it works…
First 30 Days
If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
After 30 Days
If for some reason you are dissatisfied more than 30 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). Returned physical products are subject to a re-stocking fee equivalent to 15 percent of the purchase price.
Email your refund requests to falk[at]jazzheaven.com. Please include the words “Refund Request” in the subject line of your email.
Send your written refund requests by first class postal mail to:
Fawi, Inc. dba JazzHeaven.com
Attn: Refunds Department
95 St. Nicholas Av
Brooklyn, NY 11237
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on April 20, 2013.
This policy is Copyright © 2008-2013 Law Office of Michael E. Young PLLC, and licensed for use by the owner of this website at http://JazzHeaven.com. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.